REFUND POLICY
30-day issue support for damaged or defective items.
If something is wrong with your order, contact the WSTER Team within 30 days of delivery and we’ll help review the issue.
Contact us within 30 days of delivery for damaged, defective, incorrect, or missing items.
Please contact us before sending any item back. Unapproved returns may not be accepted.
Please include your order number and clear photos or videos showing the issue.
At WSTER, we want every order to arrive safely.
We offer support within 30 days of delivery for items that arrive damaged, defective, incorrect, or with a confirmed product issue. This policy does not mean all items are eligible for no-reason returns.
Eligible Refund or Replacement Cases
We may offer a replacement, refund, or another reasonable solution if the issue is related to your item or fulfillment.
Item arrived damaged
Item is defective or does not work properly
You received the wrong item
Your order is missing parts or accessories
The issue was caused by our fulfillment or shipping process
Non-Returnable Cases
We generally do not accept returns or refunds for the following situations:
Change of mind
Ordering the wrong item
Damage caused by misuse, drops, water exposure, improper charging, or unauthorized modification
Normal wear and tear
Items without proof of purchase
Requests submitted more than 30 days after delivery
Return Approval Required
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
If a return is approved, we will provide instructions on how and where to send the item. Items should be returned in their original condition, with all included accessories and packaging when possible.
Return Shipping
If the issue is caused by a damaged, defective, or incorrect item, we will help provide a reasonable solution, which may include a replacement, refund, or return instructions.
If a return is approved for reasons not caused by WSTER, the customer may be responsible for return shipping costs.
Refunds
Once your return or issue request is reviewed and approved, we will process the refund to your original payment method.
Please note that it may take several business days for your bank or payment provider to post the refund to your account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to help before the order ships.
Once an order has been shipped, it can no longer be canceled.
Lost or Delayed Packages
Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other conditions outside of our control.
If your tracking information shows an unusual delay, please contact us and we will help check the status of your shipment.