Refund policy

Refund Policy

At WSTER, we want every order to arrive safely and in the condition you expected. If there is an issue with your order, please contact us and our team will do our best to help.

30-Day Issue Support

We offer support within 30 days of delivery for items that arrive damaged, defective, incorrect, or with a confirmed product issue.

If your order has a problem, please contact us within 30 days of receiving your package at:

support@wsterofficial.com

Please include your order number, a description of the issue, and clear photos or videos showing the problem. This helps us review your request faster.

Eligible Refund or Replacement Cases

We may offer a replacement, refund, or another reasonable solution if:

The item arrived damaged
The item is defective or does not work properly
You received the wrong item
Your order is missing parts or accessories
The issue was caused by our fulfillment or shipping process

Non-Returnable Cases

We generally do not accept returns or refunds for:

Change of mind
Ordering the wrong item
Damage caused by misuse, drops, water exposure, improper charging, or unauthorized modification
Normal wear and tear
Items without proof of purchase
Requests submitted more than 30 days after delivery

Return Approval Required

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

If a return is approved, we will provide instructions on how and where to send the item. Items must be returned in their original condition, with all included accessories and packaging when possible.

Return Shipping

If the issue is caused by a damaged, defective, or incorrect item, we will help provide a reasonable solution, which may include a replacement, refund, or return instructions.

If a return is approved for reasons not caused by WSTER, the customer may be responsible for return shipping costs.

Refunds

Once your return or issue request is reviewed and approved, we will process the refund to your original payment method.

Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to help before the order ships.

Once an order has been shipped, it can no longer be canceled.

Lost or Delayed Packages

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other conditions outside of our control.

If your tracking information shows an unusual delay, please contact us and we will help check the status of your shipment.

If you have any questions about your order, refund request, or product issue, please contact us:

Email:
support@wsterofficial.com

WSTER Team